People Manager

Role Overview

• Own and manage day-to-day People operations across the employee lifecycle, ensuring the business has strong and scalable People foundations.
• Support and improve onboarding experiences, ensuring new starters feel set up for success from day one.
• Provide practical, commercially aware People advice to managers and leadership, balancing legal compliance with business realities.
• Provide enabling guidance on training and development needs, particularly around management skills for People managers, helping build a confident and capable manager community including supporting team career development frameworks.
• Review, improve, and maintain People policies, documentation, and processes to ensure they remain compliant, effective, and fit for a scaling company.
• Co-ordinate and improve performance planning and review cycles including compensation and incentive processes.
• Lead employee relations matters including disciplinaries, grievances, and performance management.
• Help coach and develop members of the People team, particularly around operational People capability, and employment law understanding building confidence to lead on any People related matters.

Requirements

• Strong People generalist experience (ideally 10-15 years), ideally within financial services or another regulated environment
• Solid knowledge of UK employment law and employee relations processes
• Experience independently managing complex ER cases from start to finish
• Experience supporting managers with performance management and organisational change
• Strong operational People foundations across policy, process, and compliance.
• Able to influence and build credibility with senior stakeholders and managers.
• Comfortable working hands-on in a scaling environment.
• Experience mentoring or developing People team members.
• AI curious: open to using AI tools and automation to improve People workflows and efficiency.
• Clear, direct communicator — written and verbal — who can simplify complex People situations into practical recommendations

Benefits

• Discretionary Performance-Related Annual Bonus
• Workplace pension scheme
• We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £50,000
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup