Senior Salesforce Administrator

Role Overview

• Analyze, understand and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
• Provide daily system/application administration.
• Maintain system and application backup/recovery and patching.
• Manage access and security of the systems and applications.
• Monitor and proactively support system/application capacity planning and stability.
• Assess technical requirements of requests and scope for projects and communicate results to business client, project team, and IT counterparts.
• Assist application users by tracking, analyzing and solving user problems based on an understanding of business process workflow within the application.
• Provides support to users for the technical aspects of application utilities and functions, such as reporting.
• Identify opportunities for new or improved systems and applications to support the business.
• Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups.
• Facilitate or participate in testing activities to ensure development work meets user requirements.
• May develop test script criteria and use cases for functional and end-user testing.
• Prepare materials and/or conduct end-user training sessions to support use and feature sets for new or updated systems and applications.
• Create user guides, system workflows and other application documentation as needed, including creating standard operating procedures (SOPs).
• Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support.
• May perform development activities, programming and coding as needed.
• Follow Internal Audit policies and procedures and provide information as needed.
• Participation in on-call rotation

Requirements

• 5-10 years of Salesforce administration experience
• Bachelors degree or equivalent combination of education and experience required.
• Salesforce Administration certification
• Excellent problem solving skills required.
• Excellent customer service and business relationship building skills required.
• Project management and business analyst skills required.
• Ability to work independently and within teams.
• Strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences.
• Familiarity with SFDC Sales Cloud, Service Cloud, Reporting and Dashboards
• Familiarity with Microsoft Power BI a plus

Tech Stack

• Cloud
• SFDC

Benefits

• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!