Sales Development Representative

Role Overview

• Execute high-volume outbound prospecting efforts through phone calls, email, SMS, and other communication channels to generate qualified homeowner opportunities.
• Manage and maintain outbound cadences within platforms such as Salesloft, Salesforce, and other sales engagement tools.
• Identify and engage homeowners through multiple lead sources including marketing-generated leads, nurture campaigns, site re-engagements, referrals, and change-of-ownership opportunities.
• Qualify prospects based on homeowner goals, property fit, market alignment, and readiness to engage with local sales teams.
• Accurately document all outreach activity, lead status updates, call notes, and opportunity progression within CRM systems.
• Collaborate with marketing and sales leadership to provide feedback on lead quality, campaign performance, and outbound strategy effectiveness.
• Maintain SLA expectations for speed-to-lead and outbound follow-up standards to maximize conversion opportunities.
• Consistently meet or exceed activity and performance metrics including outbound calls, conversations, qualified opportunities created, and appointment-setting goals.
• Participate in ongoing sales training, call coaching, and team development initiatives to improve communication skills and sales effectiveness.
• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy.
• Support continuous improvement initiatives by identifying process gaps, workflow inefficiencies, and opportunities to improve outbound conversion performance.
• Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.
• Other duties as assigned because every day is different in sales and hospitality!

Requirements

• 1–3 years of experience in outbound sales, business development, SDR/BDR, inside sales, hospitality sales, or a related customer-facing role preferred.
• Experience working in hotel, hospitality, vacation rental, real estate, or similar industry is highly preferred.
• Proven ability to confidently communicate with prospects through outbound phone outreach and relationship-based conversations.
• Strong organizational skills with the ability to manage multiple lead pipelines, follow-up timelines, and competing priorities simultaneously.
• Comfortable working in a metrics-driven environment with performance expectations tied to activity and opportunity generation.
• Experience using CRM and sales engagement platforms such as Salesforce, Salesloft, HubSpot, Twilio, or similar technologies preferred.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• College education is strongly preferred, though we recognize that great talent comes from many different paths.
• Strong written and verbal communication skills with the ability to explain information clearly, professionally, and thoughtfully.
• Self-motivated with the ability to work independently while contributing positively within a collaborative team environment.

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings