Customer Care Manager – all genders

Role Overview

• Coordinate communication between internal departments and customers
• Develop and maintain long-term customer relationships through personal interaction
• Identify individual customer needs and ensure satisfaction
• Inform customers about new benefits, developments and optimization opportunities
• Expand the benefits offering and implement innovative bonus models

Requirements

• Completed degree in business administration or an equivalent qualification
• At least two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation, combined with empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented, with strong planning and coordination abilities
• Business-fluent German and English, both written and spoken

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote work across the Canary Islands
• Workation perks: Up to 4 weeks EU workation per year — including flight & accommodation if you choose Munich as your workation location
• 30 days of annual leave
• Permanent contract & private supplemental health insurance
• Above-average salary compared to national benchmarks
• Support with obtaining a NIE number and administrative formalities, plus a welcoming on-site team