Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.

Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership.
Hands on experience in our Xtime platform.
Deep understanding of dealership operations, including service, parts, and F&I.
Proven ability to influence dealership personnel at all levels—from service advisors to general managers.
Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
Safe drivers needed; valid driver's license required.

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

Fixed Operations Performance Manager

Key skills