Develop and implement a comprehensive enablement strategy to support retention, satisfaction, and expansion goals.
Use learning analytics and CX performance data to measure and improve the effectiveness of enablement programs.
Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows.
Create, curate, and maintain impactful enablement content for CX teams.
Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques.
Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership for strategic alignment.
Leverage and manage the CX tech stack to drive efficiency and insight.
Lead strategic enablement initiatives from concept to completion.
Analyze CX metrics to identify skill gaps and inform continuous improvement strategies.
Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding and retention strategies.

4+ years of experience in Customer Success or Customer Experience within a SaaS environment, including at least 1+ year in an Enablement-focused role.
Proven success designing and executing enablement programs that drive measurable improvements.
Expertise with core GTM and enablement tools (Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach.io, LeanData).
Strong organizational and project management skills with the ability to juggle multiple initiatives and manage cross-functional collaboration effectively.
Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies.
Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels.
Self-starter who thrives in fast-paced environments, passionate about continuous learning, innovation, and the evolving future of enablement and AI.

Revenue Enablement Manager, CX

Key skills