Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel
Foundational understanding of channel requirements, data mapping, and feed architecture.
Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies.
Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
Excellent problem-solving skills, with a focus on root cause analysis and resolution.
Strong verbal and written communication skills.

Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year

Technical Account Manager

Key skills