Ensure the consistency, quality, and effectiveness of our training programs and operational standards
Develop and maintain engaging training materials, including manuals, presentations, and digital resources
Collaborate with subject matter experts to update and improve training content and delivery methods
Support Team Leads with staff professional development and course completion tracking
Monitor and evaluate the effectiveness of training programs; recommend improvements based on feedback and performance
Conduct regular assessments of operational practices across teams and individuals
Maintain comprehensive training records in alignment with company policies and legal regulations
Oversee compliance with required training certifications and documentation
Analyze training-related metrics and trends to identify performance gaps and opportunities for improvement
Work with cross-functional stakeholders to identify and address future training needs in line with business growth

Strong training and coaching skills—we prioritize candidates with robust training experience over prior QA exposure
Proven training background, including training delivery and coaching practices
Experience in evaluating training effectiveness and providing structured feedback
Strong written and verbal communication skills in both English and Japanese
Fluency in English is essential; bilingual proficiency is highly preferred
Excellent time management, planning, and organizational abilities
High attention to detail and proactive problem-solving skills
A full, clean driving license with a minimum of 2 years’ driving experience in Japan
No at-fault insurance claims in the past 3 years
Demonstrated safe and confident driving skills with a willingness to continue learning
Willingness to disclose any secondary employment as part of the application process
Ability to pass a pre-employment and/or post-offer health check
Employment is contingent on passing random drug and alcohol testing per our company policy.

Competitive and fair salary with a company pension plan
Employee perks and discounts through our corporate benefits program
Access to ongoing professional development, qualifications, and training support

Learning Experience Leader

Key skills