Serve as the first point of contact for all catering inquiries for the restaurants in your district.
Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders.
Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit.
Answer customer questions, make recommendations, and upsell catering packages when appropriate.
Process and confirm all catering orders with accuracy, ensuring all necessary details are recorded correctly.
Coordinate order and delivery fulfillment with your Mo' Bettahs location.
Communicate effectively with your general manager and the team to ensure timely preparation and delivery.
Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction.
Maintain a catering order log and track key performance indicators such as order volume, customer feedback, and repeat business.
Work closely with each restaurant's leadership to optimize the catering process.
Identify opportunities to improve efficiency and guest experience.
Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer.

Catering Sales Manager

Key skills