Senior Manager, Platform Engineering

Role Overview

• Lead the design, development, deployment and operational management of automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities.
• Lead, Build and manage the Platform Engineering team and function — hiring, mentoring, performance management, and technical roadmap ownership.
• Plan, build and operate an OpenTelemetry Observability platform with technologies including Grafana, Mimir, Loki, Tempo, Alertmanager on Kubernetes/RKE2 using Helm and ArgoCD.
• Build an automated federated Observability Edge Stack — Prometheus + OTel collector nodes deployed per site and Zabbix auto-discovery configuration and Prometheus scrape profile library for 10+ device classes (Cisco, Juniper, Dell, NetApp, etc.).
• Design, develop and manage engineering lifecycle platforms for high-velocity secure SDLC using Gitlab and similar / related technologies.
• Build and operate iaC and CI/CD platforms including GitLab CI/CD, Terraform, Ansible AWX, Helm, and ArgoCD for automated provisioning and application deployment.
• Own, enhance and operate critical IT platform technologies e.g Boomi for integrations , AWS for Cloud environments, including their hosted infrastructure.
• Establish and enforce platform security posture: secrets management via CyberArk/ Conjur , RBAC, mTLS , compliance boundary design, and zero inbound telemetry architecture.
• Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI enrichment, and CMDB correlation
• Define and implement extensibility patterns including AIOps : e.g anomaly detection hooks, event correlation pipeline design, and integration with future ML/AI tooling.
• Partner with other IT and business teams for App Dev, requirements capture, delivery validation and integration needs.
• Represent platform engineering in cross-functional architecture reviews and executive-level program updates.
• Perform other management and technical duties as required and assigned for team and operational resilience e.g team building, on-call rotation, etc.

Requirements

• 12+ years of relevant technical experience with 4+ years in a management (or Principal-level) role leading an engineering team
• DevOps / Platform Engineering
• 8+ years, End-to-end ownership of developer/infrastructure platforms; Kubernetes, Helm, ArgoCD , service-mesh, containerized workloads
• GitOps / CI
• CD
• 5 + years GitLab CI/CD, pipeline authoring, infrastructure-as-code delivery
• 8+ years of expert level automation frameworks experience with Python, Terraform, Ansible, etc.
• Infrastructure (Linux/VM)
• 8+ years Linux systems administration, VM lifecycle (VMware vCenter/VCF), Netapp storage and compute provisioning
• Working knowledge of Networking
• 3 + years, TCP/IP, BGP/OSPF, SNMP protocol
• AI tooling – Strong understanding (or 1+ years experience ) with MCP, Agentic workflows, SRE workflows e.g AIOps for Anomaly detection, event correlation, alert noise reduction on Prometheus and Grafana stack
• Experience with Secrets & Security
• 4 + years, CyberArk, Conjur , Vault, or equivalent; RBAC design, compliance boundary architecture
• Engineering Management
• 4 + years, Hiring, team building, performance management, roadmap ownership for teams of 5 + engineers

Tech Stack

• Ansible
• AWS
• Cloud
• Grafana
• ITSM
• Kubernetes
• Linux
• Prometheus
• Python
• SDLC
• TCP/IP
• Terraform
• Vault
• VMware

Benefits

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program