Answer incoming patient calls and respond to inquiries professionally and compassionately
Educate prospective patients about available services and treatment options
Assist with scheduling new patient consultations and follow-up appointments
Conduct patient follow-up communications and appointment reminders
Provide exceptional customer service and patient experience
Complete new patient onboarding and intake processes
Set up new patient profiles and records in Simple Practice
Perform insurance pre-qualification and eligibility checks
Coordinate patient documentation, forms, and required paperwork
Maintain accurate patient records and administrative workflows
Support communication between patients and providers
Update and maintain the practice's Psychology Today profile
Assist with website content updates and modifications
Support Google Ads campaigns and basic marketing initiatives
Help improve online visibility and patient acquisition efforts
Assist with practice growth projects and outreach activities

Experience with Simple Practice
Previous healthcare, behavioral health, psychology, or mental health practice experience preferred
Strong patient communication and customer service skills
Experience with patient intake, insurance verification, and scheduling
Basic website editing experience
Exposure to Google Ads or digital marketing support
Excellent written and verbal English communication skills
Organized, proactive, and detail-oriented
Comfortable balancing administrative and marketing responsibilities
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Mental Health Administrative – Marketing Virtual Assistant

Key skills