Customer Service Representative (Remote)

Brightree by ResMed is a growing, innovative healthcare technology company that is hiring motivated, customer-focused individuals for the role of Customer Service Representative. This fully remote position involves managing inbound and outbound calls with patients to support resupply of existing products while delivering exceptional customer service.

Responsibilities:

• Handle high-volume (100+) inbound and outbound calls per day
• Serve as the primary point of contact for creating and booking patient orders
• Complete tasks accurately and on time
• Collaborate with internal and external teams to resolve issues
• Monitor performance metrics and meet quality and service-level standards
• Adhere to schedules and departmental procedures while working independently
• Deliver exceptional customer service while effectively multitasking across multiple accounts

Requirements:

• High school diploma required
• 1+ year of customer service and/or sales experience
• Self‑motivated with the ability to troubleshoot and adapt quickly
• Strong verbal and written communication skills
• Highly detail‑oriented with a focus on data-entry accuracy
• Ability to multitask in a fast‑paced environment
• Comfortable working independently
• This position requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload
• Candidates will be asked to complete a brief internet speed test during the interview process
• Associate's degree and/or relevant college coursework
• Prior call center experience
• Bilingual proficiency in Spanish