Customer Service Representative

SkillOnNet is a leading company in the igaming entertainment industry, committed to providing a trustworthy experience for its customers. The Customer Support Representative will serve as the primary point of contact for players, delivering high-quality support and guidance across various inquiries while maintaining a professional and positive attitude.

Responsibilities:

• Effectively communicating with customers in their designated language
• A high emphasis on quality, with particular attention to detail and accuracy
• Providing an outstanding client experience and resolving issues on first contact
• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
• Escalating requests where needed
• Thoroughly investigating player concerns
• Promoting a 'Safer Gaming' philosophy
• Staying UpToDate on rules, processes, and licensing needs
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs

Requirements:

• English fluency
• Strong communication/public relations along with active listening skills required
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required
• Ability to perform under pressure
• Accountability and conscientiousness
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data
• Proficiency in the Spanish language will be considered as an advantage but not a requirement
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training