Customer Service Representative

Role Overview

• Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs
• Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach
• Conduct outbound calls to assigned leads to generate and confirm appointments
• Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed
• Assist with the execution of marketing campaigns and initiatives
• Maintain showroom presentation, cleanliness, and product readiness
• Accurately document customer interactions, appointments, and activities within the company’s CRM/database system
• Support management with administrative and operational tasks as required
• Adhere to all company policies, procedures, and safety standards
• Perform other duties as assigned to support business objectives

Requirements

• High school diploma or GED required
• 1–3 years of experience in retail, sales, customer service, or a related field preferred
• Proficiency with basic technology, including personal computers
• Strong interpersonal and communication skills (verbal & written)
• Ability to learn product knowledge and sales processes quickly
• Professional appearance and adherence to business casual dress standards
• Willingness to be coached and continuously improve performance

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Employee discounts