About this role

Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
Supports response to system user requests for assistance.
Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
Excellent written and verbal communication skills.
Isolated environment with an internet connection in which to work remotely.
Primary work shift will be weekdays Midnights EST but may include weekends periodically.

Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
Bachelor’s degree in IT and 4+ years of relevant experience preferred.
Requires strong analytical and organizational skills, including strong attention to detail.
Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
Experience supporting users of Microsoft products.

Help Desk Support Specialist

Key skills