Business Engagement Analyst

Role Overview

• Support client solutions and relationship management for Settlement Controls & Solutions (SCS).
• Act as the first response point for client inquiries and the primary contact for issues affecting client reconciliation.
• Analyze inquiries to identify opportunities and collaborate with SCS data analytics to improve quality outcomes.
• Conceptualize innovative approaches to modernize processes.
• Engage and partner with cross functional teams to resolve outstanding inquiries.
• Review Out of Balance scenarios to provide proactive communications to clients.
• Drive the creation of SCS Business Engagement training material and maintain processes and procedures.

Requirements

• Experience in client management, settlement operations and/or similar discipline.
• Experience preparing professional written and verbal communications for clients or internal stakeholders and explaining complex issues clearly.
• Experience using Microsoft Office tools (Excel, Word and Powerpoint).
• 4+ years of equivalent combination of education, related experience and/or military experience.
• Experience analyzing operational data, identifying trends or exceptions, and translating findings into recommendations, process improvements, or client-facing actions.
• Experience supporting change management efforts, including process updates, training creation, and adoption of new ways of working.
• Experience serving as a point of contact for client or stakeholder relationships and managing issue resolution through completion.
• Experience coordinating projects, timelines, dependencies, and deliverables across multiple teams.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.