Understand each customer’s workflows, KPIs, and constraints.
Translate business needs into clear, testable requirements.
Distinguish between regulatory requirements, customer must-haves, and nice-to-haves.
Develop a detailed knowledge of our product to map requirements to existing features, upcoming roadmap items, and needed customizations.
Explain the value of solutions in terms of data quality, regulatory compliance, and operational efficiency.
Define how GridUnity and customer systems exchange data.
Map fields, identify transformations, and validate data.
Guide configuration of GridUnity products and ensure customer IT environments are ready.
Partner with Project Managers and the CX team to plan and run User Acceptance Testing.
Track issues, support defect triage, and manage readiness checklists.
Coordinate cutover activities with customers and internal teams.
Work with BAs to document requirements and compare them to market best practices and product capabilities.
Create clear source-to-target data mappings, confirm data ownership and quality rules, and review historical data to reduce risk.
Identify future integration opportunities.
Contribute to Statements of Work and scoping workshops.
Act as the technical liaison during sales and early project phases.
Support or deliver product demos and training. Ensure clean handoffs to customer administrators and support teams.

Foundational understanding of the U.S. transmission interconnection ecosystem.
3–6+ years in a customer-facing solutions role (Solutions/Business Analyst, Solutions Engineer, Implementation Consultant).
Strong skills in requirements gathering, process modeling (BPMN/UML or similar), gap analysis, and acceptance criteria.
Experience with systems integration concepts: REST APIs, JSON/CSV, authentication, data mapping, and basic ETL.
Ability to read payloads, propose data mappings, and identify edge cases.
Proficiency in SQL for data validation and test queries.
Strong written and verbal communication; able to explain technical issues to non-technical stakeholders and business context to engineers.
Experience supporting project execution: issue tracking, risk management, test planning, and tools like Jira/Confluence.
Flexible and proactive mindset suited to a scaling B2B SaaS environment.
Strong sense of ownership and organized documentation habits.
Familiarity with implementation methodologies (Scrum, SAFe, Waterfall, etc.).

Competitive compensation packages that recognize your expertise and contributions
Remote-first culture that provides flexibility and balance
Professional development opportunities, including training, mentorship, and career pathing
Comprehensive health, dental, and vision insurance starting day one
Short
and long-term disability and basic life insurance at no cost to you
401(k) plan with a 4% match to help secure your future
Flexible PTO and a supportive work culture that values balance
Mission-driven work with the opportunity to make a significant impact in the energy sector

Technical Solution Analyst – TSA

Key skills