Key skills
CloudCAICommunicationCritical ThinkingProblem SolvingPresentation SkillsCustomer SuccessSales
About this role
Role Overview
- leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities
- brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes
- demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
- influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
- ad-hoc duties as required by management
Requirements
- Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Tech Stack
- Cloud
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- take ownership of their work