Medical Director

Role Overview

• Hold the clinical standard across every site in your area — every consultation meeting the same bar for safety, quality, and member experience, regardless of who delivers it.
• Manage and develop the clinicians in your region — performance conversations, development plans, coaching, and the honest feedback that turns good clinicians into great ones.
• Lead clinical hiring for your area against defined criteria, and partner with the Training and Education team to close training gaps as they emerge.
• Own the review and closure of clinical incidents and near-misses in your area — making sure learnings are actually applied, not just documented.
• Operate in true dyad partnership with the Area Manager — co-owning quality, member experience, and business goals, attending and contributing to Weekly and Monthly Business Reviews, and bringing clinical input into operational decisions before they're made.
• Round your sites regularly to observe, support, and listen — surfacing what's working so it can spread, and what isn't so it can be addressed.
• Build and maintain trusted relationships with the specialist clinicians who receive Neko referrals — monitoring referral quality and addressing breakdowns quickly.
• Know the local regulatory landscape — licensing requirements, referral obligations, market-specific clinical rules — and flag emerging risks before they become problems.
• Lead or participate in clinical pilots — defining success, capturing learnings, and documenting outcomes so the rest of the company can learn from your region.
• Surface patterns from your area — recurring findings, consultation inconsistencies, member concerns — back to Clinical Product and Quality so protocols evolve based on what's actually happening on the ground.

Requirements

• MD or DO with active New York State medical license in good standing.
• Board certification in a relevant specialty (Internal Medicine, Family Medicine, or equivalent).
• Active DEA registration.
• 4+ years of medical leadership experience, including direct management of clinicians.
• Active BLS certification (ACLS preferred).
• Demonstrated experience holding clinical standards across multiple sites or a large clinical team.

Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full Neko scan for you and eligible family members