Key skills
Communication
About this role
Role Overview
- Be the day-to-day point of contact for our BPO partner
- Help streamline the playbooks
- Define operational SLAs and surface problems early
- Translate Legal and Product requirements into operations
- Run quality calibration and ongoing quality control
- Support manual data review programs
- Help coordinate incident response
- Build the metrics
Requirements
- 5+ years in operations, BPO management, or customer-facing functions
- Experience at a UGC or consumer platform, ideally in music or music adjacent
- Genuine interest in Trust & Safety, content moderation, or platform integrity
- Operator mindset: comfortable with ambiguity
- Strong written communication
- Comfort working with external partners and holding them accountable to commitments
- Familiarity with copyright, IP, or music-industry workflows
- Comfort with dashboards and basic data work
Benefits
- medical
- dental
- vision
- 401k