Client Account Lead

Role Overview

• Own and drive account strategy, delivery, and growth for a large, strategic account, executing long-term growth plans aligned to client goals and phData's capabilities.
• Serve as the senior account leader, accountable for client satisfaction, revenue growth, delivery quality, and executive relationship management.
• Translate client business objectives into strategic programs spanning data platforms, pipelines, governance, analytics, and AI in partnership with engineering and ML teams.
• Help clients address critical priorities such as customer intelligence, demand forecasting, personalization, loyalty analytics, and operational efficiency.
• Ensure engagements are delivered on time, within scope, and with measurable business value.
• Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, and Partner teams to align on account health and future opportunity.
• Provide strategic leadership during executive meetings, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and technology stakeholders.
• Partner with ecosystem providers such as Snowflake, AWS, and Anthropic to bring added value to the client.
• Mentor team members and foster a culture of learning, feedback, and continuous improvement.
• Contribute to internal playbooks, account planning frameworks, and repeatable patterns for driving AI & Data outcomes in Retail, CPG, and Hospitality.
• Share best practices and client insights to improve phData's engagement model and delivery excellence.

Requirements

• 10+ years in consulting, professional services, or client-facing roles with direct accountability for strategic account growth and executive engagement.
• Proven experience leading and growing relationships within Retail, CPG, and/or Hospitality accounts at the enterprise level.
• Domain expertise in Retail, CPG, and/or Hospitality, with the ability to connect client pain points to AI & Data solutions.
• Experience collaborating with data engineering, analytics, and ML teams to oversee delivery of modern data platforms, pipelines, and AI solutions.
• Strong executive communication and presence, with experience leading QBRs, workshops, and strategic roadmap discussions.
• Ability to structure complex problems and drive them to resolution in a matrixed environment.
• Proven track record of building CxO-level relationships and influencing strategic decisions across business and technology stakeholders.
• Willingness to travel up to 50% based on client needs.

Tech Stack

• AWS
• Go

Benefits

• Remote-First Work Environment
• 401k plan with company match
• Dental and Vision insurance
• Home Office Equipment Stipend
• Annual stipend for Learning and Development
• Competitive comp, excellent benefits, Flexible PTO plus 10 Holidays (and other cool perks)