Customer Service Assistant – Customer Experience

Role Overview

• Provide customer service through multiple channels (phone, email, WhatsApp, and others), ensuring a consistent, prompt, and effective experience;
• Identify and address customer needs within established deadlines;
• Track and monitor requests until resolution;
• Collaborate with other departments to resolve issues related to products, sales, and other aspects that affect customer service.

Requirements

• High school diploma or equivalent;
• Experience in customer service;
• Advantage: Experience with multichannel customer support;
• Basic Microsoft Office skills;
• Excellent verbal and written communication;
• Strong organizational and time-management skills;
• Strong interpersonal skills, team-oriented, collaborative and proactive attitude.

Benefits

• Inclusion and diversity programs
• Continuous learning and professional development
• Collaborative and respectful work environment