Senior Office Assistant

Role Overview

• Welcome and orient new primary care patients and DHP/Medica members.
• Provide clear information about clinics, services, and care team structure.
• Support patients in understanding available resources and answering general questions.
• Assist patients in selecting or updating their Primary Care Provider (PCP).
• Initiate MyChart activation and guide patients through account setup.
• Document PCP changes in the chart and leave provider-facing notes.
• Coordinate initial appointments with the selected provider.
• Manage outreach lists (DHP new patients, ED/UC no PCP, unattributed lists).
• Support new patient scheduling received from clinics or PODs.
• Request, track, and route external medical records.
• Begin registration and ensure demographic accuracy prior to RN review.
• Handle MyChart in-basket activities appropriate for OA workflows.
• Assist in triaging non-clinical calls and routing to appropriate teams.
• Provide support for patients calling the wrong department vs. onboarding needs.
• Collaborate with RNs to ensure smooth handoff for chart preparation steps.

Requirements

• High School diploma/GED or 10 years of work experience
• Two years' experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.