Senior Business Analyst

Role Overview

• Gather, analyze, and document business and functional requirements for collaboration tools and services (e.g., Microsoft Teams, SharePoint, OneDrive, Outlook, Copilot).
• Translate stakeholder needs into clear deliverables including user stories, process flows, and functional documentation.
• Support CoE intake, integration, and governance processes by triaging requests, documenting requirements, configurations, and tracking delivery progress.
• Identify gaps, risks, and dependencies, and recommend solutions to improve delivery outcomes.
• Develop, maintain, and continuously improve end-user documentation, including job aids, FAQs, knowledge articles, and training materials.
• Convert complex technical and process information into clear, accessible, and user-friendly content.
• Ensure all materials align with enterprise accessibility standards and inclusive design principles.
• Support communications and adoption & organizational change management across enterprise channels (e.g., email, Teams, SharePoint, Viva Engage, learning platforms).
• Support adoption and optimization of Microsoft 365 collaboration tools, including Teams, SharePoint, OneDrive, Outlook, and Copilot.
• Assist in supporting production readiness of solutions through requirement assessment, documentation, and user testing activities.
• Partner with technical teams to ensure requirements are accurately reflected in delivered solutions.
• Contribute to governance initiatives across supported platforms including M365 platform, core services (e.g., SharePoint, OneDrive, Teams, Exchange), Data Governance, Management, and Lifecycle (incl., data classification, labeling, and compliance) and other supported collaboration services.
• Act as a key liaison between technical teams and business stakeholders to ensure strategic alignment, clarity of requirements and deliverables, and integration needs to support defined business outcomes.
• Provide concise updates, summaries, and insights to leadership and stakeholders.
• Support cross-functional collaboration across Infrastructure Services, Digital, and business teams.
• Drive continuous improvement of intake workflows, documentation standards, and delivery processes.
• Create and maintain standard templates, playbooks, and best practices to enable consistent execution.
• Support operational tracking, metrics reporting, and process transparency across the CoE.
• Contribute to strategic initiatives, including accessibility, digital adoption, and employee experience enhancements.

Requirements

• Minimum bachelor’s degree or equivalent experience required.
• Experience in business, Information Systems, Communications, or related field.
• Overall experience 10+ years of overall experience, including 5+ years of experience in business analysis, technical writing, or related disciplines.
• Demonstrated experience supporting enterprise collaboration platforms (Microsoft 365 preferred).
• Proven ability to translate technical concepts into clear, business-friendly documentation.
• Experience working in a Center of Excellence (CoE) or shared services environment.
• Familiarity with accessibility standards and inclusive design practices.
• Experience with process improvement frameworks or change management.
• Knowledge of information governance, data classification, or compliance tools.
• Strong analytical and problem-solving skills.
• Clear and concise written and verbal communication.
• Stakeholder engagement and relationship management.
• Documentation and content strategy.
• Process improvement and operational excellence.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
• an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.