Reporting to the Business Analysis Team Lead.
Responsible for the analysis, design, development, testing, maintenance, and optimisation of Infoxchange’s multiple customer-facing and internal products.
Define business problems via in-depth investigation and gathering of technical and non-technical information.
Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements.
Engage in IT and business transformation projects and other departments.
Passion for building high quality products within an empowering culture and making a positive contribution to society using technology.

Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into practical application and operational solutions.
Demonstrate ability to produce requirement artefacts: Business Requirements, Functional Specifications, data flow diagrams, ERD diagrams, UML modelling techniques, interface design, test plans and test cases.
A demonstrated ability to solve problems in a complex environment.
Experience in working in agile delivery.
A high level of customer service delivery skills
Demonstrated experience in development of business processes, use-cases, task and workflow analysis.
Demonstrated experience in Business Process Re-Engineering or business transformation initiatives, Data Analysis, Systems Functional/non-Functional Analysis.
Demonstrated experience in facilitation of business solution workshops involving participants from senior management to business users.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.

Hybrid working environment with flexible working hours and purposeful connection
Additional leave provisions including paid parental leave supplement and annual leave loading
Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives
Benefits for new parents
Great learning and development opportunities with unlimited access to LinkedIn Learning
IXcel our employee reward and recognition program
Access to TELUS Health, our wellbeing partner for mental health, medical and safety for you and your family members

Business Analyst

Key skills