Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
Schedule and maintain contact with patients via phone or email
Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
Follow up after all appointments to provide next steps and coordinate care
Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
Report screening and escalate concerns to the clinical team (nurse, social worker, doctor)
Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan
Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice
Maintain participant’s privacy according to HIPAA regulations
Working within and contributing to a supportive team of people who care deeply about our mission

Prior experience coordinating/navigating care for patients, caregivers, and their loved ones (bonus points for experience with cognitive challenges)
Genuine empathy, patience, exceptional time management and communication skills
Personal computer/laptop that meets security and telehealth standards (SOC2)

Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
Access to innovative technology to support you in delivering the highest quality of care to your clients
Access to continuing training and education
Remote-first model: Work virtually from anywhere in the United States
Culture and connectivity: A highly responsive and supportive team of clinical and operational management
Decreased administrative time for clinicians through ongoing technology improvements and automation
Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Care Navigator, Bilingual Spanish

Key skills