Bilingual Special Handling Investigator

Role Overview

• Support high-touch, escalated consumer cases
• Intake complaints via numerous channels
• Consult with internal and external support groups to resolve credit file related issues
• Conduct research into all complaints and recommend required action
• Train and onboard new Investigation team members
• Manage incoming consumer inquiries ensuring timely responses
• Maintain training materials and operational documentation

Requirements

• 3+ years of subject matter expertise in all areas of consumer Investigations
• Ability to speak and write in French is a must
• Strong decision-making skills
• Excellent problem-solving ability and willingness to take initiative
• Time management skills with the ability to prioritize and multitask
• Strong customer service skills to maintain relationship between TransUnion and customers.
• Ability to work effectively both independently and as a team.

Benefits

• Accommodation available for applicants with disabilities
• Work/life flexibility
• Resources for professional development