Service Consultant

Role Overview

• Prepares medical equipment and appropriate documentation for delivery to customer facilities and patients
• Loads and unloads medical equipment at customer facilities as well as at the company’s service center location
• Performs the highest level of customer service with all external and internal customers as well as individual patients
• Processes deliveries and picks up documentation as required
• Ensures accurate location of equipment and helps facilitate the process of locating misplaced equipment
• Drives a company fleet vehicle to conduct deliveries and pick-ups
• Maintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained
• Cleans, disinfects, processes and performs quality control on medical equipment using cleaners and solvents
• Performs quality control checks of medical equipment and products; troubleshoots equipment and make minor repairs using hand tools
• Responsible for adhering to work and safety instructions, work scheduled shifts and meet required performance standards
• Works directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company
• Conforms to, supports and enforces all company policies and procedures
• Ability to work flexible hours and weekends to meet business/customer needs
• Participates in any and all reasonable work activities as assigned by management

Requirements

• High School Diploma or equivalent
• Minimum of 2 years’ distribution or field operations experience servicing customers
• Must possess a valid driver's license and meet the qualification of a Motor Vehicle Report review/inspection
• Ability to meet the Department of Transportation (DOT) physical requirements along with continuing recertification as required by DOT
• Demonstrated experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld computing devices
• Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas
• Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others
• Strong customer service skills and strong, hands-on technical skills; experience using hand tools to trouble shoot and perform minor repairs to product equipment
• Demonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes
• Ability to effectively follow and apply work instructions
• Ability to work independently as well as within a team environment
• Ability to travel by commercial air service to attend scheduled business and corporate functions
• Ability to learn new technologies and apply them to current environments
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment
• Ability to complete all designated training programs required for the position

Tech Stack

• ERP

Benefits

• Competitive medical, vision, dental, insurance
• Wellness Program
• Award-winning 401k plan
• Paid time-off: vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off
• Paid Training and Development