In this amazing role you will cover the support and delivery of high-end HPC solutions for our customers.
You’ll be part of a team of HPC experts and will be working under minimal supervision.
Apply your technical background and knowledge of industry trends to Support and Deliver for the account HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 Basis and willing to be on standby and available when needed.
Support the pre-sales team in scoping & sizing the HPC services when required.
You will be dedicated to a key account managing Day to Day HPC Support and Maintenance activity as the dedicated account site in UAE-Abu Dhabi.
Analyze, qualify, troubleshoot, resolve the incidents with the right level of autonomy & expertise and coordinate with L2 and L3.
Support issues requiring specialized intervention.
Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Cool IT, Nvidia,…)
Manage the customer relationship, including verbal & written communication.
Research HPC documentation & complete required training to maintain and develop HPC skills.
Must be willing learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72 as the core technologies to support which will be provided on the job and professional training.

Minimum qualifications for the Dedicated Technical Consultant shall be:
Must be an with at least three (4) years of service.
Must hold a Bachelor degree in Computer Science or Engineering.
Knowledge in High Performance Computing technologies and/or enterprise level storage systems, and/or High Performance Computing Application, depending on the intended activities or role.
Experience in Linux/Unix Operating systems.
Experience with HPC Hardware Support or related industries is advantageous.
Experienced in running the day to day operation, hardware break fix and administration of HPC systems at the client site
Act as an advocate for the Customer and their teams is an advantage.
Advanced skills in customer service and customer facing communication
Willing to relocate to the United Arab Emirates.

HPC and Storage Technology Consultant

Key skills