Key skills
AzureCloudMicroservicesServiceNowSplunkSalesforceJira
About this role
Role Overview
- Work with global technical and functional teams under various customer engagements
- Gather and understand functional reported issues/problems to drive towards solutions
- Document learnings and create knowledge articles for repeated cases
- Maintain knowledge of customer solution and customization
- Improve Customer Satisfaction by providing quality and timely solutions
Requirements
- Bachelor’s degree (STEM preferred)
- Minimum 5 to 10 years of experience in Application Support and Implementation
- Strong experience in supporting BY TMS Web application
- Experience in configuration and troubleshooting of BY TMS
- Demonstrable experience supporting and maintenance of enterprise cloud solutions (Azure)
- Strong knowledge in microservices based architecture on Cloud
- Experience with ServiceNow, Salesforce, JIRA, AppD, Splunk.
Tech Stack
- Azure
- Cloud
- Microservices
- ServiceNow
- Splunk
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities