Lead strategic client relationships across assigned accounts of $2M
$4M in annual revenue
Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders
Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy
Maintain deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction
Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets
Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication
Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs
Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives
Manage and develop Manager
and Coordinator-level staff through coaching, feedback, and career development
Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines

Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred)
8 – 10 + years of experience in medical communications, medical education, pharma marketing, or related fields
Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
Advanced financial acumen including forecasting, SOW development, and profitability management
Exceptional written, verbal, and presentation skills with executive-level client presence
Strong organizational and prioritization skills in a fast-paced environment
Proven problem-solving, negotiation, and conflict resolution skills
Ability to collaborate effectively with cross-functional teams
Demonstrated people leadership, coaching, and performance management capabilities
High attention to detail with commitment to quality and compliance
Proficiency with Microsoft Office and project management systems

Client Engagement Director – Medical Publications

Key skills