Business Administrator Apprentice

Role Overview

• Produce accurate records and documents including emails, correspondence, reports, and action logs
• Maintain and update the CRM system and internal files, handling confidential information in compliance with GDPR and organisational procedures
• Draft and review correspondence, prepare briefing materials, and support the production of accreditation panel documentation
• Process and track administrative workflows, including scheduling, invoicing support, and purchase order handling
• Identify opportunities to improve processes and implement more efficient ways of working across team activities
• Act as a key point of contact for education and training providers throughout the accreditation process, delivering a responsive and professional service
• Communicate effectively across multiple channels email, telephone, video call, and digital platforms representing Techskills with confidence
• Liaise with internal and external stakeholders, including partners and suppliers, building and maintaining positive working relationships
• Respond to queries from inside and outside the organisation, escalating appropriately where required
• Coordinate and support the scheduling, administration, and logistics of accreditation panels and employer development groups, ensuring all parties are well-prepared and informed
• Manage multiple concurrent tasks and deadlines, flagging risks and keeping stakeholders updated on progress
• Organise meetings and events, take accurate minutes, and create and follow up on action logs
• Support the planning and delivery of events, workshops, and partner meetings, including travel and logistics arrangements
• Contribute to continuous improvement of processes and ways of working, making suggestions for how administrative services can be enhanced
• Use Microsoft Office Suite and other relevant systems to write communications, create proposals, produce data analysis and maintain accurate records
• Maintain and update databases and tracking systems, choosing the most appropriate IT tools for each task
• Support the use of online meeting platforms and digital collaboration tools
• Produce reports and analyse data using Excel to support decision-making and operational insight
• Support internal teams with data collection and digital credentials issuance

Requirements

• Strong organisational skills with a proven ability to manage multiple tasks and deadlines simultaneously
• Excellent written and verbal communication skills, with a confident and professional manner
• High attention to detail and a methodical, thorough approach to work
• Proficient with MS Office Suite and comfortable using online meeting platforms
• A collaborative team player who is comfortable working independently in a remote environment
• Shows initiative, takes ownership of tasks, and demonstrates a proactive attitude
• Eligible to undertake a Level 3 apprenticeship (applicants must not already hold a full Level 3 qualification in Business Administration)
• Some experience in an administrative, coordination, or customer-facing support role (Desirable)
• Familiarity with CRM systems and maintaining accurate data records (Desirable)
• Experience supporting events or coordinating meetings with external stakeholders (Desirable)
• An interest in the UK skills, apprenticeships, and tech education landscape (Desirable)
• Experience of producing clear, concise written materials (Desirable)

Benefits

• A fully funded Level 3 Business Administrator apprenticeship (ST0070), delivered alongside your day-to-day role
• A meaningful position at the heart of the UK’s tech skills agenda
• A supportive, close-knit team with real scope to shape the role and make a genuine impact
• Home-based working with occasional UK travel
• A structured pathway towards project management and senior responsibilities
• Competitive salary and comprehensive benefits via techUK