Senior Cloud – AWS Support Engineer

Role Overview

• Manage AWS operations and lead incident response
• Build infrastructure with Terraform and CI/CD
• Improve reliability and provide day-to-day AWS operational support
• Own incident, alert, and request triage, on-call response, and operational health of the client's AWS estate
• Work closely with client platform and engineering teams to keep production stable while improving it
• Participate in incident management and lead structured incident response and post-incident reviews
• Manage the operational ticket queue and maintain clear communication to client stakeholders
• Design and maintain scalable CI/CD pipelines for automated testing, deployment, and provisioning
• Collaborate with software teams to integrate and deploy backend services and containerised applications
• Implement security best practices and ensure compliance with relevant standards

Requirements

• 7+ years in Cloud DevOps, SRE, or AWS operational support, with strong CI/CD and infrastructure automation experience
• Hands-on experience running AWS managed support / operations — incident management, alert triage, on-call, and SLA-bound resolution
• Deep AWS proficiency: EC2, ECS/EKS, Lambda, S3, DynamoDB, RDS, VPC, Route 53, CloudFront, IAM (Identity Center), CloudWatch, X-Ray
• Expert IaC (Terraform required; CloudFormation beneficial) — remote state, modules, multi-environment
• Strong CI/CD platform experience (GitHub Actions, CodePipeline, GitLab CI, or Jenkins)
• Advanced scripting in Bash or Python for automation and tooling
• Containerisation and orchestration (Docker, Kubernetes/EKS, Helm beneficial)
• Familiarity with AWS GuardDuty, Security Hub, and AWS Health alert handling and triage
• Experience with ITSM / ticketing workflows and structured incident, problem, and change management
• Monitoring/observability tooling (CloudWatch, Prometheus, Grafana, Datadog, or similar)
• AWS networking — VPC design, security groups, load balancers, DNS, hybrid connectivity
• Secrets management (Secrets Manager, Parameter Store, HashiCorp Vault)
• DevSecOps practices — SCA/SAST/DAST, vulnerability and compliance automation
• AWS cost optimisation, tagging strategies, and FinOps practices
• Excellent communication; proven mentorship; consulting / professional-services delivery across concurrent client engagements
• Minimum Requirements: Matric (Grade 12) certificate
• Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical experience)
• At least one relevant professional certification (AWS DevOps Engineer, Solutions Architect, SysOps Administrator, CKA, or equivalent)
• South African work authorisation or valid work permit
• Willingness to participate in an on-call rotation for production AWS support
• Ability to travel occasionally for client meetings or site visits.

Tech Stack

• AWS
• Cloud
• DNS
• Docker
• DynamoDB
• EC2
• Grafana
• ITSM
• Jenkins
• Kubernetes
• Prometheus
• Python
• Ray
• Terraform
• Vault

Benefits

• Professional development
• Continuous learning opportunities
• Sponsored technical events