People Operations Analyst

Role Overview

• Processing of pre-employment checks: Coordinating the end-to-end management of our due diligence process for legal talent across North America.
• Processing of pre-employment checks: Independently managing own workload to effectively process background checks, right to work verification, and managing pre-employment paperwork.
• Processing of pre-employment checks: Proactive decision making to resolve screening issues and escalating to Associates or manager where appropriate to achieve 100% screening completion in all cases.
• Processing of pre-employment checks: Contributing to weekly progress meetings to review turnaround times and completion rates against agreed SLAs.
• Processing of pre-employment checks: Monitoring automated employment agreements for new hires and ensuring 100% completion rate by start date.
• Responsible for actioning a wide scope of operational business processes: Direct engagement with new hires and hiring managers to answer onboarding questions and to offer live support with onboarding completion in our HRIS, Workday.
• Responsible for actioning a wide scope of operational business processes: Daily review of onboarding progress trackers for all hired candidates in North America.
• Responsible for actioning a wide scope of operational business processes: Daily processing of new legal talent hires in North America.
• Responsible for actioning a wide scope of operational business processes: Processing absence returns and job updates for legal talent employees returning to active engagement.
• Commercial pipeline support: Independently managing client attestation requests, contributing to client surveys and Request For Proposal (RFP) documents, and knowing when to escalate as necessary.
• Reporting and auditing: Contributing to internal audits to stay ahead of client audit requests and ensure compliance with client screening requirements.

Requirements

• Previous experience of working towards targets/KPIs.
• Experience handling multiple tasks simultaneously, adapting to changes, and being able to creatively problem solve.
• Legally eligible to work in the United States of America.
• Undergraduate degree in a relevant discipline (or sufficient work experience in lieu of degree).
• Highly organized and effective at managing own workload within competing deadlines.
• Confident in applying own judgement and taking initiative to deliver against targets.
• Able to follow internal process guides and repeat processes quickly with low error margin.
• Team player who can confidently develop and maintain remote relationships.

Benefits

• Healthcare
• Life and disability coverage
• 401K with company match
• Paid sick and personal time off
• Paid parental leave
• Bonus opportunities