Senior Credit & Collections Specialist

Abnormal AI is looking for a Senior Credit and Collections leader to join the Accounting team. The role focuses on developing and scaling the collections process while ensuring service delivery excellence to stakeholders. The ideal candidate will drive operational efficiencies and implement workflow improvements, including the use of AI-powered tools.

Responsibilities:

• Manage the end-to-end collections process, including issuing initial invoices, following up on outstanding balances, and resolving invoice disputes in a timely manner
• Provide post-close audit reporting related to billing and collections activity
• Ensure efficient processing of all collections activities, including updating and maintaining customer payable contact information
• Serve as the subject matter expert to the business on effective collections practices and policies
• Own the AR aging report and produce weekly and monthly collections metrics including DSO, collection rate, and bad debt reserve
• Present collections trends and insights to the Deal Desk Director and Finance leadership, surfacing risks and recommended actions
• Leverage AI tools to automate aging report generation, flag high-risk accounts, and draft executive-ready summaries
• Serve as the primary point of contact for customer billing inquiries, building relationships with customer AP teams to proactively prevent payment delays
• Maintain accurate and up-to-date customer payable contact records, anticipating personnel changes that could disrupt payment workflows
• Use AI-assisted drafting tools to produce timely, professional customer communications that balance collections urgency with relationship preservation
• Manage a formal escalation path for delinquent accounts, coordinating with Sales, Legal, and Customer Success when accounts require executive outreach or collections agency involvement
• Triage and resolve invoice disputes efficiently, documenting root causes and identifying recurring issues to drive upstream process fixes
• Apply AI-powered triage to prioritize dispute queues and surface resolution recommendations based on account history and contract terms
• Manage the bad debt write-off process, including documentation, approval workflows, and coordination with the Controller or VP Finance
• Perform periodic bad debt reserve analysis, ensuring reserve levels appropriately reflect aging trends and collection risk
• Maintain audit-ready write-off records in compliance with internal controls and accounting policy
• Own collections policy and procedure documentation, ensuring all workflows are clearly defined, consistently followed, and updated as processes evolve
• Ensure SOX-relevant collections controls are documented and audit-ready, partnering with the accounting team during internal and external audits
• Build and maintain AI prompt libraries and workflow templates that enable the team to scale collections operations efficiently and consistently
• Leverage AI-powered platforms (e.g., Claude, Abnormal’s internal AI tools) to automate repetitive collections tasks such as invoice follow-up sequencing, customer communication drafting, and dispute triage
• Identify opportunities to integrate AI tooling into the collections workflow, including intelligent prioritization of aging receivables and automated cash application matching
• Partner with the Deal Desk Director and cross-functional stakeholders to evaluate, test, and implement AI-assisted process improvements that reduce manual effort and improve collection cycle times
• Build and maintain prompt libraries, workflow templates, and documentation to scale AI-assisted processes across the team
• Monitor AI-generated outputs for accuracy and compliance, ensuring all automated communications and reporting meet Abnormal’s standards