Key Account Administrator – Helpdesk, Part time

Role Overview

• Handling incoming calls and emails for internal and external stakeholders
• Handling customer complaints via letters, telephone calls and emails
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

Requirements

• Previous experience in a customer service role
• Proficient in using Word, Excel and GDoc suite
• Excellent numeracy and literacy skills
• Excellent communication skills
• Strong organisational skills
• Ability to work well within a team
• May be required to pass a DBS check

Benefits

• Discount scheme
• Bonus and career opportunities
• Relocation Package: up to £5,000
• Industry-Leading Training
• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system
• linked to performance
• Private Healthcare scheme
• Enrolment in company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission
• Employee Assistance Programme (EAP)
• free to access
• Long service recognition
• extra five days of annual leave after five years.
• Refer a Friend
• earn up to £1,000 for referring someone.