Engaging with prospective students over the phone to discuss our course offering and following up with written summaries of the information discussed.
Identify and develop partnerships with external bodies to increase our reach, and drive student enrolments.
Liaise with the AAT Distance Learning team to take on their students when they finish their AAT studies.
Maintaining a database of lead data to enable monitoring of KPIs such as lead conversion rates and time to respond to enquiries.
Build strong relationships with existing employers, understanding and meeting their needs for their students.
Providing clients with reports to aid their understanding of their student’s progression.
Support new employers through getting their students set up to study, acting as a point of contact going forwards.
Work with the operations team to support the follow up of new enquiries.
Work with the marketing team to support the communication going out to prospective and existing students.
Undertake market research to fully understand the online market and share feedback from this research.

Previous experience in lead conversion/sales role with measurable results
Previous experience as a client relationship manager/business development manager
Confident communicator with the ability to build rapport and influence over the phone
Excellent communication (both written and verbal)
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Self-starter who can organise their day, adapt to change and is able to manage time effectively
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Comfortable using CRM systems and managing lead pipelines, alongside standard IT tools (MS Office, email, etc.)
Willingness to travel for meetings and events
Right to work in the UK

Student and Client Relationship Manager

Key skills