Perform the campaign execution process by adhering to compliance policies and maintain the key performance indicators i.e., accuracy and timelines at 100%.
Subject matter expertise in CRM tools, SYF data warehouses, segmentation reporting, suppression exclusions and file outputs.
Proactively propose, initiate & execute process improvement that creates business impact for campaign data file execution processes.
Support the team leader in activity of data integration within CDP and CRM platform.
Develop rules and setup the flow for trigger based campaign projects.
Be part of the Agile PODs to continuously drive the automation/optimization within the portfolio.
Provide support by owning the critical projects like Prescreen, Reissues and/or upgrades.
Help team leaders in team engagement activities and collaboration.

Bachelor’s degree with 2+ Years of working experience in Campaign Operations domain with any CRM tools such SAS/CI, Salesforce, Adobe or Unica etc or in lieu of a degree 4+ Years of working experience in Campaign Operations domain with any CRM tools such SAS/CI, Salesforce, Adobe or Unica etc.
Having experience of 2+ years in financial domain.
Good understanding of financial domain.
Basic knowledge of applicable bankcard laws, compliance regulations and operating instructions.
Proven ability to manage and execute campaigns in a detail-oriented environment.
Demonstrated ability to develop and implement new procedures/programs.
Knowledge of latest Analytics Data Visualization tools like Tableau & SAS VA.

Best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
Career advancement and upskilling opportunities, focusing to take up leadership roles.
Flexibility to work from home or workspaces in Regional Engagement Hubs.

Manager, Campaign Operations

Key skills