Employee Services HR Manager

Role Overview

• Develop and lead an employee services function delivering consistent, compliant, and scalable services
• Enable HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work
• Design, implement, and evolve TMEIC’s 1HR model
• Serve as a strategic partner to HRD, HRBPs and COE leaders
• Drive change management efforts associated with new HR processes, systems, and service delivery approaches
• Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience
• Implement and manage a tiered HR support model
• Define, and provide insights around employee services satisfaction metrics
• Develop and maintain HR knowledge articles, FAQs, and process guides
• Partner with HR Systems to expand employee and manager self service
• Reduce dependency on manual support through documentation and automation
• Manage operational performance of HR vendors
• Facilitate negotiations and execute contracts with external vendors
• Own the administration and continuous optimization of HRIS platforms
• Develop, analyze, and maintain regular and accurate recruitment data extracts and reports
• Facilitate training regarding HR practices, compliance, and employment law
• Ensure compliance with legal and regulatory requirements throughout the recruitment process
• Consult with and advise managers on HR business process
• Provide consultative, administrative, and technical guidance in the development and implementation of HR programs
• Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication
• Monitor and report on human resource trends, best practices, and legislative issues and changes to management

Requirements

• Bachelor’s degree in HR, business, or related field, or equivalent via education and/or work experience
• 10 years’ human resources experience in HR operations, shared services, or employee services corporate environments
• 2 years’ of people leadership experience
• Demonstrated experience with employee lifecycle processes
• Demonstrated knowledge of applicable legislation and regulatory guidelines, and their impact on HR and other business processes
• Demonstrated knowledge and application of HR operational policies, procedures, and practices
• Demonstrated passion for excellence and taking initiative
• Demonstrated skills in independent decision-making, influencing, negotiating, and analytical and creative problem-solving; sound business judgment; and the drive to achieve results
• Demonstrated success developing, implementing, measuring, and improving effective programs in an HR functional area
• Demonstrated success leading teams to achieve business goals and objectives
• Working knowledge of an ATS
• Working knowledge of recruiting platforms, technologies, and networking tools
• Demonstrated effective relationship management skills with demonstrated experience establishing credibility and partnering with leaders to identify talent gaps, needs, risk, and plans for actions
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Office
• Availability to travel, domestically and internationally, less than 10%