Commercial Account Manager

Role Overview

• The Account Manager will develop and manage a territory of enterprise & major customer accounts, with a primary focus on account growth and retention.
• You will lead the charge to drive growth and expansion for designated customers, leveraging a consultative, data-driven approach.
• Manage complex account lifecycles, owning renewals and expansions while driving a “land-and-expand” strategy.
• Act as a consultative thought partner to customers, aligning ThoughtSpot’s AI-driven analytics capabilities to business goals and measurable outcomes.
• Leverage generative AI and advanced automation to personalize customer engagements at scale, dynamically tailoring outreach, enablement, and account strategies.
• Harness AI-driven insights to identify expansion opportunities, adoption gaps, and potential risks across your portfolio.
• Utilize advanced analytics to inform account planning, forecast growth, and develop differentiated value propositions for each customer.
• Partner closely with Solution Consultants, Professional Services, Adoption, Product, and Leadership teams to execute coordinated, data-informed account strategies.
• Maintain strategic oversight of assigned accounts, ensuring engagements achieve intended business outcomes and ROI.
• Deliver impactful business reviews and enablement sessions, using data and AI insights to tell a compelling value story.
• Continuously refine engagement strategies by leveraging AI-powered analytics on customer usage, engagement trends, and success metrics.
• Experiment with emerging technologies (e.g., conversational AI, predictive analytics, autonomous agents) to enhance customer engagement and scale impact.

Requirements

• Proven track record of expanding relationships and driving revenue growth within complex enterprise accounts
• Experience handling and closing negotiations at scale with rapid pace, particularly across renewals and expansions
• Experience leveraging AI, automation, or advanced analytics to drive customer engagement, retention, and growth strategies
• Track record of driving measurable results through data-driven and AI-informed account management approaches
• Strong consultative mindset with the ability to map customer needs to strategic, outcome-based solutions
• Experience managing stakeholders across technical, business, and executive levels
• Excellent communication skills and ability to build trusted, long-term relationships
• Ability to navigate complex organizations and drive mutual, data-backed account plans
• Passion for helping customers solve problems with technology, particularly through modern data and AI platforms
• Strong business acumen, curiosity, and desire to continuously learn—especially within evolving AI and analytics landscapes
• Entrepreneurial mindset with strong ownership and accountability for delivering outcomes
• Advanced technical aptitude and ability to deeply understand analytics platforms, AI-driven solutions, and modern data ecosystems.

Benefits

• equity
• company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits