Mid-Market Account Manager, North America

Cash App, a part of Block, is looking for a dynamic Mid-Market Account Manager to drive post-sales revenue for their commerce and payments products. The role involves managing relationships with mid-market merchants, strategizing to grow the portfolio, and ensuring long-term success for partnerships.

Responsibilities:

• Be the Voice of Cash App and Afterpay: Represent Block to Mid-Market Merchants as a thought-leader in the payments landscape and demonstrate Block’s value as a growth driver for our commerce partners
• Quarterback Deals: Be responsible for negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest
• Craft Account Strategy: Develop cohesive, well-researched and data-driven portfolio plans for your book of business that maximize growth for Block and the partner. Deliver powerful narratives that educate existing partners of Cash App & Afterpay’s value proposition. Effectively communicate with senior decision makers at the largest brands in the world. Negotiate hard yet pragmatically, using data and principles to inform your strategy
• Be a Team Player: Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners’ cross-functional teams
• Build Cash App & Afterpay’s Network: Develop and grow Block’s relationships with leading brands, including their senior executives
• Be the Voice of the Merchant: Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner

Requirements:

• 6+ years experience in high-growth environments in an account management, business development, sales, GTM or strategy role, preferably in a fast-moving technology or financial services company
• Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders and other stakeholders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level
• A demonstrated track record of driving revenue growth
• A high familiarity and comfort with how product development works, preferably in payments. You hold your own interfacing with stakeholders across disciplines (technical, marketing, product), and you have credibility with your internal product and engineering colleagues
• A self-starter mentality and deep comfort operating in ambiguity and frequent change, while still delivering results
• A hunger to problem solve with analytical rigor. You're a killer relationship manager and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument. You are an expert negotiator with a strong understanding of commercial contracts and financial models
• Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block's value proposition
• An unwavering obsession with the details