Eligibility Tech Support Analyst – Management Operations Analyst II

Role Overview

• monitor the Medicaid Eligibility programs for data quality and functionality
• conduct analysis and testing to identify system issues and request program logic changes
• make updates to reduce discrepancies between the Integrated Eligibility System (IES), the Medical Medicaid Information System (MMIS) and the Enterprise Data Warehouse (EDW)
• develop and maintain Project Initialization Requests (PIR), Project Resolution Requests (PRR), and Change Requests (CR) for their section

Requirements

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
• Requires three (3) years of progressively responsible professional experience in management operation analysis.
• Preferred Qualifications:
• Minimum of two (2) years of experience working with eligibility policy, eligibility procedures and related codes.
• Minimum of two (2) years of experience accessing and manipulating electronic eligibility systems and analytical skills.
• Minimum of two (2) years of experience working with electronic data processing operations and the way they are utilized in operations analysis.
• Minimum of two (2) years of experience working with the application and conduct of management studies.
• Minimum of two (2) years of experience working with the subject matter of the problem area.
• Minimum of two (2) years of experience analyzing and interpreting Medicaid Eligibility policies, regulations and laws.
• Minimum of two (2) years of experience working with relational databases, systems interfaces, data exchanges and file layouts.

Benefits

• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)