Key skills
ERPCommunicationProblem Solving
About this role
Role Overview
- Communicating with customers through phone and e-mail
- Make use of shared mailbox for business communication
- Process orders in time
- Monitor orders making use of standard tools (ERP)
- Assure export compliance check is performed when creating delivery address or new partner
- Take action and offer solutions to enquiries and complaints
- Build sustainable relationships and trust with customers
- Follow customer service best practices, procedures, PPG guidelines and policies
Requirements
- Secondary education or higher
- 2+ years of relevant experience (in Order Management or Customer Service)
- Fluency in Spanish and English
- Familiarity with MS Office environment
- Good communication skills
- Cooperation within the team
- Conscientiousness
- Problem solving
Tech Stack
- ERP
Benefits
- Professional development opportunities
- Flexible working hours