Bilingual Legal Intake Specialist – Weekend Shift

Role Overview

• Answer new intake calls and follow up on pending leads promptly and professionally.
• Conduct intake interviews in Spanish and English.
• Document all relevant case details accurately and completely.
• Evaluate and qualify potential personal injury cases based on the law firm’s intake criteria.
• Provide a professional, empathetic, and client-focused experience during every interaction.
• Enter client data and case information into the case management system with accuracy.
• Prepare and send sign-up documents to prospective clients.
• Follow up to ensure timely completion of required documents.
• Maintain accurate and up-to-date client records.
• Serve as the first point of contact for prospective clients.
• Answer basic questions about the personal injury process and retainer agreements.
• Support bilingual communication between clients and the legal team as needed.
• Escalate complex questions or case concerns to the appropriate team members.
• Review intake activity and metrics to identify opportunities for improvement.
• Help improve client intake workflows and follow-up processes.
• Maintain confidentiality and follow ethical standards at all times.

Requirements

• Prior experience working with U.S. law firms is highly preferred.
• Familiarity with personal injury law is a strong advantage.
• Bilingual fluency in Spanish and English is required.
• C1 English certification or equivalent professional experience is preferred.
• Excellent verbal and written communication skills in both languages.
• Strong attention to detail and accuracy when handling client information.
• Proficiency with digital tools, including case management systems and Microsoft Office.
• Ability to work independently in a remote environment.
• Reliable, organized, and comfortable managing a flexible schedule.

Benefits

• Performance-related bonuses for achieving key milestones.
• Opportunities for career growth and advancement.
• Sustainable work-life balance.
• Collaborative remote work environment.
• Opportunity to work alongside professionals dedicated to high-quality client service.