Partners with internal and external customers, providing quality support based on current global Good Clinical Practice (GCP)/GxP requirements
May develop, manage and support a team to create a Quality to Quality interface across accounts
Provides quality oversight, support and consultancy for or within accounts
Supports internal account and/or operational teams on quality delivery and continuous improvement
Provides quality consultancy and support for quality issues, audits, and inspections
Develops and executes a Quality Management Plan/Quality Agreement
Evaluates the state of quality of projects/programs using quality metrics
Investigates quality trends, potential risks and mitigations
May manage performance and remediate performance issues of direct reports
Supports direct reports related to goal setting, problem resolution and decision making
Participates in CQR SOP/procedure development, training and implementation

University degree and professional experience or equivalent
Experience in a global clinical research, pharmaceutical, or Biotechnology Company preferred
Thorough knowledge of drug development and ICH GCP Guidelines is necessary
Experience in quality management and/or process improvement is essential
Comfortable working closely with customers
Effective at critical thinking and conflict resolution
Effective strategic planning, communication, written, presentation and analytical skills
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail is required
Experience working in a matrix team environment is preferred

We are passionate about developing our people through career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition and total rewards program
Committed to building an inclusive culture – where you can authentically be yourself

Associate Director, Corporate Quality Relationships

Key skills