Inbound Sales Representative

Role Overview

• Handle warm inbound leads and support families through the sales process with clarity, empathy, and strong follow-through.
• Guide families through cremation options, helping them make a confident decision when possible and ensuring thoughtful follow-up when more time is needed.
• Manage returning leads and follow-up conversations across phone, text, and email so no family falls through the cracks.
• Contribute to queue coverage, sales activities, and related support workflows that improve the overall customer experience.
• Hit performance targets while maintaining strong conversion outcomes and quality scores.
• Move fluently across our stack
• HubSpot, Aircall, GSuite, Slack, and our case management system.

Requirements

• 2+ years of sales experience with a track record of meeting or exceeding individual targets
• managing the full sales cycle and closing, ideally consumer (B2C) sales over the phone.
• Strong sales instincts and phone presence: you can guide a live conversation toward a confident decision, handle objections naturally, and build trust with families while balancing sales conversations with follow-up and support work.
• Clear spoken and written English; you explain options simply and warmly.
• Self-driven and results-focused: you track where you stand against your target and adjust when you're behind. Emotionally steady and highly coachable
• Comfortable working independently and managing a consistent follow-up rhythm.
• Familiarity with HubSpot or comparable CRMs (Salesforce, Zoho, etc.).
• A home setup that supports the work
• see our tech requirements for details.

Benefits

• PTO
• 10 paid holidays
• paid training
• fully remote