Call Center Representative

Role Overview

• Provide courteous, prompt, and excellent member service.
• Answer all incoming calls, providing general account and loan information in a pleasant and professional manner.
• Practice Call Center Standards for all incoming calls.
• Build relationships by suggesting appropriate products and services to fit members’ needs.
• Schedule based on operational needs, rotating shifts Monday-Friday 8am-6pm Saturday 9am-2pm.
• Attend required Clearview training and meetings.
• Handle other duties as assigned.
• Support Clearview’s Commitment to Diversity, Equity & Inclusion.

Requirements

• High School diploma or equivalent required
• Minimum of six months of similar or related experience required
• Strong member service skills
• Outstanding telephone communication and interpersonal abilities
• Solid understanding of financial products and services
• Skilled in building and enhancing relationships through sales and service
• Proficient in computer applications
• Strong analytical capabilities
• Versatile and able to manage multiple tasks
• Maintains accuracy in a fast-paced setting
• Detail-oriented
• Flexible with working hours
• Reliable with a strong attendance record