About this role

Global responsibility for collections performance across UK, EMEA, and Rest of World
Leadership of a multi-layered team structure including Team Leads, Analysts and operational staff
Ownership of collections strategy, performance framework, and policy
Delivery of services through a centralised Shared Services hub
Accountability for ledger quality, cash collection, and credit risk mitigation
Define and deliver the global collections strategy aligned to Shared Services objectives
Set clear targets and performance expectations across regions
Lead, coach, and develop Team Leads and wider collections team
Build a high-performing, scalable collections capability in Prague
Drive a culture of accountability, performance, and continuous improvement

Collections Manager

Key skills