Client Communication & Support: Facilitate communication with clients, attorneys, providers, and third parties; gather information, provide updates, and manage calls, emails, and scheduling.
Case Management: Organize, maintain, and update case files, intake forms, and legal documentation while ensuring accuracy and completeness.
Document Handling: Transcribe, review, correct, and prepare legal documents in compliance with legal standards.
Records & Data Management: Request, track, and manage medical records and supporting documents; maintain accurate databases and CRM systems.
Administrative Support: Provide general assistance to legal teams, including scheduling appointments, follow-ups, and coordinating activities.
Requirements
B2/C1 level of English
At least 1 year of experience working as Customer Service Representative or related
Preferred: Knowledge or experience in legal area or US LAW
Strong organizational and multitasking skills
Ability to work under pressure and adapt to changing priorities