Review and validate claim documentation for accuracy and completeness prior to submission
Process and Prioritize freight claims according to carrier contract agreements
Follow up to ensure that payments are received for all accepted claims from Carrier
Partner with cross-functional teams (logistics, quality, dealer support) to resolve claim-related issues efficiently
Timely correspondence for dealer and carrier inquiries
Use SAP data to communicate repetitive damage issues and track resolution
Ensure that remedy tickets are processed or forwarded in a timely manner
Recognize opportunities for continuous improvement
Manage various communication channels to ensure timely resolution for our dealers
Provide timely, professional support to internal and external stakeholders, ensuring a positive customer experience
Participate in team meetings and training to stay current on processes, systems, and policy updates
Support continuous improvement initiatives by suggesting process enhancements or efficiency opportunities

2 years of relevant experience or AA degree + 1 year of relevant experience
0–2 years of experience in an administrative, customer service, logistics, claims, or related support role
Excellent communication, problem solving, and organizational skills
Strong organizational and time management skills with a focus on meeting deadlines
Ability to problem-solve and follow standard processes while escalating issues when appropriate
Demonstrated ability to prioritize tasks and manage multiple workflows in a fast-paced environment
Basic proficiency in Microsoft Office (Outlook, Excel, Word);
Ability to learn internal systems such as SAP

Claims Coordinator

Key skills